Welcome to the TAILR Help Centre!

Here, you’ll find everything you need to get started, troubleshoot issues, and maximise the benefits of TAILR.

Explore our FAQs, Video Tutorials and support resources to streamline your production workflow.

Knowledge Base

If you would like more in-depth user guides and additional information beyond our Help Centre, visit our Knowledge Base.

 FAQs

  • TAILR is a pioneering SaaS platform that revolutionises the fashion production industry by leveraging AI-driven precision to ensure consistent fabric quality and reduce waste.

    Our dual-platform approach includes a comprehensive Tech Pack Solution to streamline the garment production process and a Fabric Dashboard that digitises the technical nuances of fabric production.

  • Our platform is ideal for Brands & Vendors, Manufacturers and Fabric Mills looking to streamline production, ensure consistent sizing and fabric performance, manage compliance and achieve sustainability goals. Whether you're a startup or an established business, TAILR can adapt to your needs.

  • TAILR addresses challenges like:

    • Compliance and Sustainability gaps

    • Inconsistent sizing

    • Inconsistent fabric behaviour

    • Disconnected supply chains

    • Disconnected teams

    • High return rates

    • Waste (Time, Resource, Cost)

  • We have already partnered with Adobe and continue to add other popular platforms. Our team will guide you through the setup, and most businesses are fully operational within [timeframe].

  • We prioritise security with [specific measures like encryption, GDPR compliance, or SOC 2 certification]. Your data is encrypted both in transit and at rest, and we adhere to the highest standards to ensure privacy and security.

  • Yes, we offer a free trial so you can experience how TAILR works for your business. Sign Up for your trial today and see the results firsthand.

  • Our pricing is tailored to your business size and needs. Our Starter Plan is free. Visit our Product pages for more information, or Contact Us, and we'll help you choose the best option for your goals.

  • Our dedicated support team is available Monday through Friday from 09:00 to 17:00 GMT. Find all the ways you can Contact Us here. You can also view our Video Tutorials below and explore our extensive Knowledge Base here. We offer 1:1 onboarding support for our Pro and Enterprise packages.

  • Most customers see measurable improvements within [timeframe, e.g., 30–60 days]. The exact timeline depends on your business needs, size and usage.

  • No, our plans are flexible. You can choose monthly or annual billing; no long-term commitment is required. You can upgrade, downgrade, or cancel anytime.

Video Tutorials

  • Getting Started with TAILR - Libraries

    Get the most out of Libraries, your central hub for organising all essential design assets in TAILR. From fabrics and colours to materials and products, streamline your workflow and set the foundation for seamless tech pack creation.

    Getting Started with TAILR - Libraries
  • Getting Started with TAILR: Marketplace

    The Marketplace in TAILR is your go-to resource for pre-built templates across fabrics, threads, trims, features, and labels, designed to save you time and streamline your workflow. Downloading an item automatically adds it to your respective library, making it easy to reuse in future tech packs without repetitive manual entry. Whether you're looking for industry-standard templates or customisable elements, the Marketplace helps you work smarter, not harder. As it evolves, it will become an invaluable tool for brands of all sizes, ensuring efficiency and consistency across every stage of development.

    Getting Started with TAILR: Marketplace
  • Getting Started with TAILR: Tech Packs
  • The Brandings Library

    The Brandings Library in TAILR centralises all your logos, labels, and brand-specific elements to ensure consistency across every garment and collection. Easily store and manage your branding assets in one place, maintaining a cohesive look across all designs. Need something unique? Add garment-specific branding details to tailor each piece to your exact specifications.

    The Brandings Library
  • The Labels Library

    The Labels Library in TAILR helps you keep track of all essential labels, from care and size labels to wash instructions and beyond. Organise and store key details for easy reference, ensuring accuracy and consistency across every design. Need something custom? Add garment-specific labels to match your unique requirements and streamline your production process.

    The Labels Library
  • The Features Library
  • The Print Files Library

    The Print Files Library in TAILR keeps all your graphics and artwork organised for instant access when you need them. Upload and store print-ready files, ensuring factories can download them directly without delays or extra steps. From logos to allover prints, streamline your workflow and maintain consistency across every production run.

    The Print Files Library
  • The Trims Library

    The Trims Library in TAILR keeps all your buttons, zippers, and other trims organised and easily accessible. Store key details like size, finish, and supplier information so you can quickly reference and assign the right trims to your tech packs. No more searching through scattered files, just streamlined, efficient trim management at your fingertips.

    The Trims Library
  • The Threads Library

    The Threads Library in TAILR keeps all your thread types, colours, and specifications organised in one place, making it easy to reference and apply the right details in future tech packs.

    The Threads Library
  • The Colour Library

    Keep your colours on point across every detail. The Colour Library in TAILR lets you save and organise shades for fabrics, threads, trims, labels, and branding, all in one place. With Hex Colour previews, you can ensure accuracy and consistency across every design element. No more mismatched hues, just seamless colour precision.

    The Colour Library
  • The Fabric Library